Failed to deliver

I placed an order on the KFC app on 27 January 2024 from your Wilrogate branch. The food was supposed to have been delivered by 7:56pm, but the app kept adding four minutes and pushing the delivery time further and further. I eventually called the branch and was told that the driver was probably delivering more than one order and I should call back if they don't arrive. Mind you, your app doesn't allow live tracking and just kept saying the delivery guy is on his way. I waited for some time before calling your call centre and spoke to some guy who said he'd escalate the matter and call me back, he didn't. After some minutes I called back in but my airtime depleted and I called for the third time. This time I was told the original driver canceled and someone else would be delivering in a few minutes at 10pm. The delivery never came and was canceled at 9:58pm. So I don't know if your customer care people are ****s or what, but this is the worst service I ever received. Your app also needs to be upgraded so we can track and use it seemlessly. I am extremely upset and annoyed with how things were handled. The order number was 11061.