Failed Delivery

I made an order online on the 28th of January 2022, my account was immediately debited. Right after payment, i assumed there was a glitch so i reloaded page so i can be redirected to order details, instead nothing appeared and it seemed as though no order was made but money was deducted from my account.

I immediately called KFC Sasol Steve Biko, was assisted my Kelebogile who then instructed me to send an email to KFC customer services, i did so, i received a response the same day, later afternoon. I rep**** to the email on the 30th of Jan. I made several follow up via email which were never rep****.

Today (14 Feb) i contacted customer service again and i spoke to the same Kelebohile.

1. She informed me my case was closed as they couldn't reach me. Which is weird cause i never received any calls from KFC. also how do you just close the case without notifying the complainant even via email as initially done?

2. She now insists my order was made through uber eats and thay i should contact ubereats. I clearly remember ordering via KFC online service, i didn't dream it!! Otherwise ubereats would have resolved my issue by now.

I dont get why i have to be given the run around with my money. It's so frustrating!!!