Extremely unhappy with customer service

I am extremely disappointed with the service I received at KFC Tambotie Mall today 25 October. I arrived at the drive-through at 17:00 and only received my order at 17:20. Waiting 20 minutes for an order is unacceptable, especially when the restaurant was not even busy.

When I enquired about the delay, I was told that the customer ahead of me had ordered burgers and they were waiting for the fillets. My question is: why should other customers have to wait unnecessarily because one order is delayed?

There was enough parking space available, so the obvious solution would have been to ask that customer to park and wait for his order while the staff continued serving other customers. His order could then have been brought to him once it was ready. This would have prevented other customers from being inconvenienced.

What frustrated me most was the lack of consideration for other customers' time and the failure to manage the situation efficiently. Good customer service is not just about preparing food; it is also about managing orders and ensuring that customers are not left waiting unnecessarily.

KFC Tambotie Mall seriously needs to improve its service delivery and order management. A 20-minute wait at a quiet drive-through, without a reasonable solution to avoid the delay, is simply unacceptable. **Customers' time matters too!**