Extremely Poor Shocking Service

Shocking Service.....

In today's fast paced world service is everything....Not for KFC Mount Edgecombe on Hillhead Drive next to the Caltex garage

Worst service ever!

I waited more than 30 minutes for my order. I proceeded to your drive thru when I got to your store and after I placed my order I was told there is a 5 minute waiting period for my order. So I decide to go into the store instead of waiting for 5 mins to get to your drive thru payment window. I went into your store and there where no staff at the front counter to take my order.

After a few minutes I was attended to - my order was taken. Time 12:08 in the afternoon.

I already was at the store for more than 10 mins from the time I got to the drive thru till my order was placed.

I was told by the lady at the service counter that my order will take 5 or 6 minutes as the chicken was not ready.

Estimating by 12:14 I should have received my order so I proceeded out to the neighboring garage. When I got back my order still not ready.

At 12:30 still no order? There were only 5 other customers in store at the time.

2 Customers were having their meals - 3 customers waiting for their orders, All customers at the store at time came into the store a long time after I did.

Eventually the order was ready - I asked to speak to a manager/owner and to my astonishment I was told the managers contact numbers are posted on the wall!!!! I asked the waitress for a pen as I was absolutely bemused by the state of service and how customers are treated. Truly Shocking Service.

I wrote down the contact numbers and I was handed my order to find that the bag in which my order was in was torn - the staff are so unprofessional and have no attention to detail - I guess that is a reflection on the Management, Owner and Brand!

In the afternoon I contacted a manager however his defense of the store and staff did not sit well with me therefore I have opted to direct my my complaint on this platform.

Regards,