Extremely Poor Service at KFC Blue Valley Mall

On the 25th of September, I placed an order at 7:30pm at KFC Blue Valley Mall. By 8:30pm, my order was still not ready. What was most frustrating is that there was no explanation from the staff, no urgency, and no attempt to assist us, even though there were no customers ahead of us.

To make matters worse, the drive-thru was moving smoothly and Uber drivers were collecting their food without any delays. This left us feeling ignored and completely sidelined as paying customers.

After waiting for an hour with no service and no communication, we had no choice but to request a refund. This level of incompetence and disregard for customer experience is unacceptable, and I will think twice before visiting this branch again.