Extremely Poor Service and Humiliating Experience at KFC Rivershed

I had a very disappointing experience at KFC Rivershed and felt it needs to be shared.

I visited the drive-through, placed my order, and paid as normal. After paying, I was asked to park in front of the store because the waiting time would supposedly only be between 5–7 minutes.

After waiting for 15 minutes with no food and no feedback from staff, I decided to go inside the store to ask what was happening with my order. The lady assisting me was extremely rude and unprofessional. She told me that they were “supposed to say” that the strips I ordered take 10 minutes to prepare.

I explained to her that I had already been waiting for 15 minutes, so my order should already have been ready. While standing there, I noticed several other customers who had also used the drive-through and had already been waiting close to 20 minutes. There were also four vehicles ahead of me still waiting for their food.

I then mentioned that if certain items take that long, they should not be offered through the drive-through, especially when customers are being told to wait only a few minutes.

After this, the staff member approached a male employee, who came to me with a cash refund and informed me that they would not be able to provide my order at all. He apologised, but by that stage the damage was already done.

I was left feeling embarrassed and humiliated in front of other customers and ended up leaving after nearly 20 minutes without any food.

This level of service is completely unacceptable for a drive-through experience. Poor communication, rude staff, excessive waiting times, and then ultimately refusing to fulfil a paid order is not acceptable customer service.

I will definitely not be supporting KFC Rivershed again.