EXTREMELY OILY CHICKEN

<p>Visited the Tokai branch of KFC on 24/05/2016 @ 19:39 and purchased a variety feast at drive thru. Was informed that i had to wait 13 minutes for chicken as it wasnt done as yet. I waited approx. 20 minutes and as driving home my son felt an extremely warm and wet feeling on his lap. As he lifted the bad, the oil was dripping and the bag half broke and i had to leap forward to stop the food from falling out into the street. I called the manager, Kathleen, who advised "she will make it up to me". Visited the store on Sunday 29/05/2016 and was advised she wasnt in however the manager on duty (very helpful) assisted me. Kathleen wrote down the incorrect meal and i had to inform the manager on duty of the correct meal etc. However still wanting Kathleen "to make this up to me" AS SHE PROMISED. I left message for her to call. Monday....no call. I called Monday evening and left another message.Tuesday....no call. Called Tuesday evening and left a message. Wednesday came....finally received a call. According to her, replacing my meal was the "making up to me". My son's trackpants and hoody was full of oil and vanish had to be purchased for these stains. I want to be reimbused for that, my airtimelost and time wasted on this pathetic service!!!!</p>