Extremely ****ed off

Absolutely pathetic experience. On Friday 25/10 I placed an order at 9AM. The order was to be delivered at 12, and mind you it was a huge order. It was for over R800. At 11.45, I did a follow up call and I was told that the meals are on the way. I waited right until 12.45 with numerous calls to the call centre where nobody could give me an answer. Eventually I asked the agent to cancel the order. My entire office had no lunch. The driver pitched up at 1.30 with the order. I refused to accept it. I am absolutely upset. This was ridiculous. I don't understand how an order that was placed 3 hours in advance got messed up. And a huge value order too! Is this the standard of their services?