Extremely Disappointing Experience at KFC Mankweng Turfloop and their Customer Service

I am writing this review to express my immense dissatisfaction with the service I received at the KFC Mankweng Turfloop location. I ordered a 24-piece bucket of wings through the app, costing me R188.90. When the order was delivered, I realized that none of the wings were hot. After tasting a few, hoping to find a hot one thinking it was a mistake, I found that none were hot.

I immediately called KFC customer service as per the receipt instructions and spoke to a lady named Portia. She instructed me to go to the store to either receive a new order or get a full refund. This was particularly inconvenient as it was late, which was why I ordered online in the first place.

Upon arriving at the store, I spoke to the manager on duty, Marcus. He told me that I should have called the customer service number written in pen on the receipt, which I found absurd. I requested a refund, but Marcus insisted they don't do refunds and could only offer me another order. When I refused, they tasted my wings and continued to call customer service and other managers.

Adding to my frustration, one of the cashiers mentioned that it wasn't their fault the wings weren't hot because they come from the factory already made, and all they do is dip them in oil. This statement was infuriating as it implies the food isn't fresh at all. I ended up waiting at KFC until 9 PM without a resolution.

Marcus promised to call me the following day, but only did so when he heard I was back at the store around 2 PM. He claimed to have sent an email to customer service, but I never received a call back. I repeatedly tried to reach Marcus, who did not answer or return my calls. When I called customer service again, I spoke to a lady named Dikeledi. She informed me that I would only receive a partial refund because Marcus only recorded 12 out of the 24 wings, completely ignoring that they used my wings for tasting.

It's unacceptable that KFC expects customers to return all items even after some have been used for quality checks. They also refused to refund the delivery fee, meaning I paid to taste their bad food without full compensation.

A week passed with no communication from KFC. I called again and was transferred from one representative to another, wasting more money on calls. Ultimately, they told me I would only receive R111.00.

I am beyond angry at how KFC handled this situation. Their product was not as advertised, and their customer service was appalling. I was a loyal customer and often praised KFC, but this experience has been incredibly disappointing.

KFC needs to fully refund me the remaining balance. I have been subjected to poor service, wasted time, and additional costs because of their inadequate handling of the situation.

I want my money back. Ke nyaka chelete yaka!