Extremely Disappointed with KFC Delivery Service

I placed my order early in the morning because I was very hungry. Around 08:00, I tracked the order and saw it was close by, so I went outside to wait. After standing there for a while, I suddenly received a message saying my order was cancelled and that I should call the 086 number. I called immediately and was told to call back at 10:00 and select option 3. I even explained to the consultant that I was really looking forward to the food because I was hungry. At 10:03, I called again and spoke to Zama Qoza, who told me my order was refunded. I checked my banking app and confirmed I hadn’t received the money. When I asked what I should do, she told me to place another order. I explained that this was my last money and asked if a voucher could be provided because I was hungry. She said no. I then asked to speak to a manager and was put on hold until my airtime ran out. This is the worst service I have ever experienced. It is shocking that such a big organization can deliver such poor customer service. order no 111938.