Extremely bad service

This is not the first time I have experienced such bad service at our local KFC in Victoria Road Grassy Park. Placed an order for one meal which I received about thirty minutes later, no apology nothing. While waiting a customer even asked for her order to be cancelled and asked for her money back. To top it all I asked to speak to the manager Luigi thrice and I'm still waiting for him. No acknowledgment no apology from the management and staff at this franchise. Note that in the past 3 months of purchasing from this KFC the service was and still is pathetic. Seriously doubt whether I will be back. Your bad service will be spoken about to those in my circle.