Extremely bad service

The Eastgate store is by far the worst store so far. What's the point of using Q-Skip if they're still going to make you wait for your order? defeats the whole purpose of the process.

The employees there seem to prioritize in-store orders. Ordered a 9-piece bucket and arrived at the store in time for the collection, which was set to 18:45 but my order was not ready.

When I was trying to show one of the ladies there my order, she asked me for a slip, yet I was showing her the order on my phone (which emphasizes my point of them prioritizing in-store orders). Waited there with some Uber guys, but they eventually got their collections, and nobody was saying anything about what the delay was about. Basically, I got my order 30min after the specified collection time, and this wasn't even the first time this store does me bad.

If the order is not missing something, they make you wait a long time, which defeats the whole purpose of their Q-Skip process. And the tag on those Q-Skip boards says that one skips the queue to collect, but today I waited for half an hour from my specified collection time.