ZK
Zenith K

1 reviews | Active since May 2012

11 Feb 2015, 09:29

Extremely Bad Customer Service

firstly I must commend the women servers/cashiers at the west street branch, they are always friendly and welcoming. Every time I visited this store and was served by khule, he was always hostile, frustrated and irritated. I am not sure if its only towards me. He is never welcoming or nice. He never greets or smiles when you approach his till. Once again Yesterday the 10/02/2015 , he provided very bad service. while serving me he continued to chat with his fellow cashier mlondi about the beautiful girls in the line behind, I even managed to catch a comment that was said between the two about the girls \the bigger the better". When I dared to interrupt khule to advise him I did not want ice in the cooldrink that ordered and paid for"

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Replies (1)
KFC
KFC's reply11 Feb 2015, 10:55
Official
Hello ZenithK,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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