Even head office doesn't care about service quality

<p>We ordered on the 24th January takeout at the drive through at Irene Village Mall. I immediately noticed something is not right with the order and complained with the manager who assisted a bit, but I was still not happy. </p> <p>At home when we opened our meals, my kids who ordered the streetwise value box, had HOT chicken pieces in there. They could not eat it.</p> <p>The 4 extra chicken pieces we ordered was also very hard and most probably had a double dip in the oil or something, not how I remember KFC...</p> <p>The Colonel Burgers seems to have also no quality control. How can you be proud of putting a burger like that on a client’s plate? It does not look anything like the one in the picture??</p> <p>After this I did the saKFCsurvey and I was phoned by the branch manager. Once again it was just a sorry, it won’t happen again. Just like last time, but it did happen again. It seems to happen every time. Just empty promises.</p> <p>Someone then I suppose from head office also phoned, and I again stressed that I am not happy with the outcome from the branch. He then just asked if the manager did phone, and after I said yes, said thanks and good bye. No care in the world about bad service being delivered.</p> <p>But if you look at the hello peter posts, it would seem that kfc has incorporated inferior quality as a policy!</p>