ESCALATED TO GM AKHONA QENGQE & OMBUDSMAN – KFC MALL OF THE SOUTH

Since my last update, KFC’s attempt at 'resolution' has been a masterclass in bad faith. After I explicitly told the customer care team that a generic apology was unacceptable and demanded an escalation to the Regional Manager, the following has occurred:

Ghost Calling: On Jan 1st and 2nd, I received multiple 'two-ring' calls intended to simulate contact without actually speaking to me. On Jan 2nd at 19:01, I answered a call that lasted 51 seconds where the agent remained completely silent before hanging up. Deceptive Records: Despite my answering their silent call, KFC sent an SMS claiming I am 'unreachable' and closed my case (CAS-***-D3N2Q4). They followed this with an email stating 'no further contact will ensue'. I am now formally escalating this to Akhona Qengqe (General Manager of KFC Africa) and the leadership team at Knightsbridge Office Park. This is no longer just about the pathetic service from Ntsaki at Mall of the South; it is about a customer care department that falsifies records to silence complaints.

I have officially opened a case with the Consumer Goods and Services Ombud (CGSO). I have submitted my call logs as evidence of these deceptive tactics. I will not stop until a Regional Manager addresses this properly."--The case number for the KFC complaint was as follows: CAS-***-D3N2Q4 YUM:*** I have all the screenshots as proof which I have sent to the CGSO.