****en Bad Customer service experience

I bought KFC on the app on the 20th July 2022 the driver did not arrive instead I got the sms that that driver wont deliver I will be refunded the money back.After a while I decided to follow up with KFC via the email chat instead no one followed up they have been quiet and my question what is the work of the customer service department and finance not to follow up on the queries so I'm fine with KFC I will never ever buy anything from them my R71 is gone to the drain jus like that they can use that money to buy more franchises and more meat to grow their stupid company I'm.so dissapointed they dont like other companies if I log I to the ASAP app on pick n pay if the driver did not deliver they will definitely refund the money without you following up because it is their fault not mine.So thank you KFC for the bad experience never ever again.