DK
Desivan K

1 reviews | Active since Aug 2014

04 Aug 2015, 09:10

Elizabeth and team ridiculing the customer

On Sunday 02 August 2015, i went to buy KFC, Spicy wings from KFC Kathu 2, It was around 19:00, i have the slip, I payed and went to the next window, The lady said that it will take around 8 minutes so i agreed, I then parked the car and waited in the parking area, i waited for 15min, then i went in, i spoke to Elizabeth, and she said just a 1minute more and we will bring the wings to the car, i was in agrrement, and then went back to the car, 30minutes has passed and i see customers coming out with wings, i was ****ed, i went in and asked the lady why am i waiting 35minutes for wings the lady was rude just laughing, i told her that i am going to report this she just kept on laughing, IS this the way KFC Kathu, treats paying customers, and this is not my only report, Something needs to be done, as i will never ever buy food again here this is my last<br> <br> Elizabeth, is what kind of supervisor that cannot control her staff, she is also in the same boat, consider the recession that is hitting kathu at the moment, i will tell all<br> <br> Tiro roll bakc the tape and see what happened around 19:00pm - 19:35pm on sunday 02 August 2015, and give me a call

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Replies (1)
KFC
KFC's reply06 Aug 2015, 14:50
Official
Hello desivank,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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