Electronic Vouchers - It is not real

<p>I bought a R200 evoucher/gift voucher on 30 Dec 2016 and a second R200 voucher on 31 Dec 2016. There was no response the the numbers I had the requested the vouchers to be sent to. I called customer care and was advised that they would escalate to Head Office for resolution, more than likely a refund.</p> <p> </p> <p>The payments came off my account on 2 Jan 2017. I hear nothing from them after this.</p> <p>I called in to the customer service line and again was advised that it will be escalated.</p> <p>I sent an email to ********** 31 Jan 2017. I received an email acknowledging the receipt of my email and then no response.</p> <p> </p> <p>On the morning of 9 Feb 2017 I sent another email, this time I received a call the same morning the email was sent. The lady I spoke to wanted to resolve the issue and promised to have the vouchers sent to the numbers I originally intended. She assured me that the vouchers will be sent to the recipients almost immediately. And again Nothing.</p> <p>I sent an email back to them just before 9pm that evening as no vouchers was sent. I received a call from a guy the following day and he got into a debate with me about when the vouchers was purchased. I asked if he had the original email I sent with the attachement showing when the payment came from my account. He did not have the info and said he would request it and get back to me. Needless to say, I am still waiting.</p> <p> </p> <p>I sent an email again on 21 Feb 2017 and again still no response.</p> <p> </p> <p>What I'd Like to happen:</p> <p>Refund my R400 and arrange for 2*R200 voucher/gift cards (physical ones) I can collect.</p> <p>Apology</p> <p> </p> <p>But I won't be holding my breath.</p> <p> </p> <p>Disgusted in your service</p> <p>Achmat</p>