****ed off

I place a order online with kfc Westridge and made payment online. I work from home so I could receive my order however as time passed I got a notification that my driver could t get hold of me. But no hooted or call me for the delivery and I have been waiting for my order. I want my refund now and not later as kfc has once again provide me with a horrible service. I even went to the kfc I my area to call the brand that my order is with and they straight told me that they can't help me !!!!! How the **** is that possible if it's in establishment they refused to assist me or call the brand to find out about my order.!!!!!