TS
Thys S

1 reviews | Active since Sept 2015

26 Jan 2016, 09:27

Eat once pay twice!

On the 6th of January I purchased food at KFC in Florentia Alberton.<br> I used my cheque card at the drive thru and I received an sms from my bank to inform me that the amount was deducted. The cashier lady told me that the system was slow and that I need to swipe again. I told her that the amount did go off, but she insisted that it will be automatically reversed and I need to swipe again. Sitting in the drive thru, not having much time to argue I swiped again and entered my pin. The amount went off once again. Today is the 26th of January - 20 days later - and I still haven't received my refund. I am so furious. I went to the branch, not allowed to see the manager, after about 40 minutes the person behind the counter told me that I need to sort it out with my bank! I am very disappointed with the service and still paid double for my meal. I will not support KFC any longer. I am posting this in the local newspaper next week as well

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Replies (1)
KFC
KFC's reply27 Jan 2016, 15:04
Official
Hello SnymanT,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,