drivethru messup

So last week Friday my wife and myself goes to the local KFC in Silverton Pretoria.We get to the intercom to order.We place our orders for 5 individual meals whereby i emphasize a regular coleslaw.Upon arrival at the 2nd window/paypoint they forget the coleslaw,whereby i again emphasize the coleslaw.Upon arrival at the pick up point,lo and behold..no cloeslaw included.I ask as to where my coleslaw was,and the lady there tells me i did not order coleslaw.After debating the fact with her i request to speak to the manager,btw her name is Luthendu.She tells me in an inappropriate manner."I am the manager"Someone hands her a coleslaw from the back,whereby she literally throws it into the car and says to me "there is your coleslaw,its mahala,and tshamaya!!?Tshamaya,meaning "GO!"and hahala,meaning its free.Now that just blew my top,as i wont allow anyone to speak to me in that manner.I left my vehicle right there and went inside the store to speak to the "real" manager on duty.Ok,so here comes the "real" manager/ess.This being the very same person at window 2/paypoint that went over the order again with me by the name of Glenrose.I request from her the details of the franchise owner.Apparently,and according to her the store is Head Office managed.Monday i send a comment on KFC website.No reply.Tuesday i call in and request a ref number and log another complaint.Tuesday a guy by the name of Johannes calls me from the store.I ask him why the head office or someone senior does not contact me with regards to this matter.He says he will ask someone to call me.Wednesday Glenrose calls introducing herself as Rose and asks what the problem was.I give her my version of the events and she acts all apologetic and everything.I request from herin order to make things right by treating me like this the store needs to make amends for embarressment and time wasted for poor service delivery.I also said to her if i dont hear from her by the end of business by Thursday i would assume that this is not a matter of urgency i by KFC and that i would go public and viral.Well....its Friday so by the end of business today i will post the manner in which i was treated at this store publically. i will not tolerate such treatment from anyone,let alone KFC."They chicken"