drive thru damages my car!

After an evening visit to the kfc beachfront I Tableview on a particularly gusty evening, my car was damaged by a door that was not hinged adequately. After what initially seemed or promised to be a speedy resolution to repairing the damage caused to my car. I am now after 2 months since the incident still waiting for the area manager to give me a clear direction as to when payment of my claim will be finalized. I have been as patient as is humanly possible. The area manager has now taken to not answering my phone calls after promising that he would constantly keep me posted with the happenings of the process! It is really quite disappointing that when such things happen this company feigns sympathy and yet have no follow through to keep a regular customer happy or at least keep me in the know regarding what is happening and how long the process will take!