Drive Thru

So this morning 07h15 i decided to grap Break fast on the go quick at KFC Carletonville close to Pick n Pay, big mistake. i will never drive thru there again ever for Break Fast. First when i got the intercom to order, there is no 1. i kept screaming, good morning..good morning. no ones answers and continue to the next window to order, still there is no one. after some time i decided to continue to Collection where i found 2 cars ahead of me.

i stood and stood, even turned off my ignition. shortly the car infront and behind me also switched off, we stood for like 3.5 min until i hear the car behind me reverse to get out of drive thru. i could not believe it...finally we moved and when i got the lady i was so angry cause i was getting late for work. i confront the lady helping me "Maki" why are they so slow whats the hold up...and then BOOM she tells me she just got to work, like really? KFC has a big sign outside that reads "6a.m" break fast. And employees come to work at 07h25?? she further tells me that if the queue is long i was reverse and get inside, thats what drivers do. you know i was so shocked, i asked her so this situation is a Norm at this Shop. she kept quite, i told her i come here due to convenience of drive thru and i dont want to get inside the shop. i could have done that if i wanted to. i could not believe her attitude and what she is telling me. So i asked her to call her manager, she was a bit reluctant but i stood there until the manager comes. i complained and BOOM she says she just got there herself. she does not know what i going on, at this stage i feel so sorry for the Franchiser, the manager apologised but Maki did not. the manager asked her why did she not put on headset and she said,.. i still cannot believe the treatment i received. that whole morning stuff is a disgrace

i got to work and complained about the whole ordeal and my collegues told me that is the reason they no longer get KFC in the morning. again i feel sorry for the Franchiser for loosing so much money due to bad service and late coming that inconviences people