1 reviews | Active since Jun 2016
Dried out chicken breast and incorrect order.
<p>On 31 May we decided to do a quick drive thru at KFC Robin acres at 17:28 pm. We ordered two crunch burgers and two buddy cokes. We got home to discover that not only was the order incorrect - we received zinger burgers but the meat was so hard and dried out that we had to bin the burgers and only ate the fries. Surely there must be someone working there that has to confirm that the customer receive what they order ? And to make sure that the food is fresh. We wanted crunch burvers. Not chicken biltong rolls with zinger sauce.</p>
Petronella from the branch called and apologised and is giving us the correct order free. Thereafter a lady from KFC customer services called and asked if the issue was resolved. Thank you KFC for fixing your error. Please keep an eye on the freshness of your food. TA.
Petronella from the branch called and apologised and is giving us the correct order free. Thereafter a lady from KFC customer services called and asked if the issue was resolved. Thank you KFC for fixing your error. Please keep an eye on the freshness of your food. TA.
Thank you for your communication about the customer service received.
We really appreciate this feedback and hope you have many happy return visits to our stores.
Your comments have been brought to the attention of senior management responsible.
We value you as a KFC customer and are committed to improve continually our service levels.
Kind Regards,
The KFC Team
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Thank you for your communication about the customer service received.
We really appreciate this feedback and hope you have many happy return visits to our stores.
Your comments have been brought to the attention of senior management responsible.
We value you as a KFC customer and are committed to improve continually our service levels.
Kind Regards,
The KFC Team
***