RS
Rikus S

1 reviews | Active since Jul 2011

18 Oct 2015, 19:26

Double Debited by Monument Heights KFC

I have raised this issue through your customer support dept already who just referred it to your KFC Monument Heights branch. On 20 Sept I was double debited for a purchase at this KFC. It is a month now and this KFC have yet to refund me the duplicated transaction. I am past furious and my patience have run out. I request that KFC management get involved to resolve this as nor KFC Monument Heights nor the owners of this franchise have refunded me the duplicate transaction. I view this now as a case of theft and demand that KFC get involved to sort out this mess with this franchise of yours. This is a very unpleasant situation and KFC's lack of interest to resolve this I find shocking and disappointing. !!!<br> <br> SORT THIS OUT KFC.

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Replies (1)
KFC
KFC's reply19 Oct 2015, 10:57
Official
Hello rikus,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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