DOUBLE DEBIT KFC REFUSES TO RETURN MONEY SOMERSET WEST

<p>We bought a meal at KFC Somerset West. I swiped my card the transaction showed declined and the cashier swiped it twice the second transaction went through, as we arrived home we saw that both transactions went through, we went back to the store on the Tuesday to advise the store "Manager" Wethu to advise her that our debit order was deducted twice and we bought bank statements to prove this matter, she then took our details and advise that they would be in contact, she never phoned us back. i then phoned in to follow up only to be advised that our money would be reversed if the double debit went through and we should wait on another day and retrieve another statement, we did as they advised still no money was paid back to us, we called again spoke to all 3 "Managers" at the store which now give us an story about finance advising the was only one debit order that went through, after we sent them an UPDATED BANK STATEMENT,</p> <p> </p> <p>after a week sending emails and numerous phone calls not even one apology, it is almost like we are now lying about the incident, we still await feedback this is just terrible and the worst i have ever seen of KFC not to pay a person money back or replace the meal that we have paid for.</p> <p> </p> <p>we have even escalted the incident to their so called "Admin" we spoke to Lauren and she would investigate, but really a simple reply back would be fine.</p> <p> </p> <p>WORST SERVICE EVER AND WE WILL NEVER PURCHASE AT KFC AGAIN. WE WANT OUR MONEY BAC****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>