Double Debit Card Transaction

This is my 2nd post, after just getting a generic response, see bottom<br> <br> I have been double charged at the KFC Randfontein, on 1st August, I did send a mail to the KFC customer care on Aug 5, and still no reply or a refund, on that mail I did attach a bank statement and the receipt.<br> <br> please see details below.<br> <br> Details:<br> Amount: R184.50<br> Invoice: CHK 1643<br> Date: 1 Aug<br> Time: 15:43<br> Case Number: CAS-131754-P5L8Y3 <br> Subject Line: Double Debit Card Transaction<br> <br> Generic response from KFC<br> <br> Hello EsEs,<br> <br> Thank you for the feedback and thank you for taking the time to inform us.<br> <br> Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.<br> <br> Kind Regards<br> <br> KFC Customer Care Line<br> ***