PM
Peter M
1 reviews | Active since Jan 2016
06 Jan 2016, 17:43
Double Charged when paid by debit card
Yesterday 5/1/2016 I purchased a boxmaster and a 500ml coke. Paid by debit card, first transaction was declined, second transaction was approved. In both cases my cell phone banking app showed I was debitted for the amount oof R53.80. I was told the money will be reversed via the bank. Well, today 6/1/16 the money still hasn't been reversed. I went to see the branch and was informed to go to my bank to have it reversed. Pathetic! Why can't they reinburse their clients at store level??
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KFC's replyOfficial
08 Jan 2016, 09:45Hello Pbm3,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
KFC's reply08 Jan 2016, 09:45
Official
Hello Pbm3,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***