MM
Motlalepula M
1 reviews | Active since Oct 2010
22 Dec 2015, 20:37
Double charged for meal
We bought food for 2 people and ate in not a take away. Cashier swiped my card twice claiming the 1st 1 didn't go through. Sadly my in contact was slow and only on my way home I received 2 payments of the same amount to KFC going out of my account. By this time we threw the slip since we were eating in. I fortunately have the cashier's name if it can be requested and still have those 2 sms's of the same amount to KFC as proof. Can this money be kindly refunded back to me the soonest.
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KFC's replyOfficial
23 Dec 2015, 11:50Hello katleho1,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
KFC's reply23 Dec 2015, 11:50
Official
Hello katleho1,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,