SM
Sivu M

1 reviews | Active since Jul 2011

20 Apr 2016, 14:56

Double Charged and given stories to get my money

Last week Wednesday an SMS notification came in on my phone while I was at home. It was from my bank, notifying me of payment made to KFC Parklands. I panicked and called my bank ***** line thinking my card could've been cloned as I wasn't at KFC at the time. The bank told me it was a delayed transaction from a purchase I made at the KFC on 5 March 2016....it only went off my account on the 13 April 2016. I let it go thinking ok it's all fine. The following evening at about the same time as the night before another SMS came in for the same amount. Now I was really panicking thinking *** are they gonna be taking money from my account everyday? Called the ***** line again, and they confirmed I have been double charged for the same transaction. Following day I went in to the bank to get a print out showing these transactions from my account. Saturday I took it to the KFC and spoke to the manager. He said head office is closed so someone will call me on Monday and I will be refunded on Tuesday. Yesterday I get a call from the manager saying I should bring proof that my bank account is my account, I said no. I just want my money back. They didn't need proof when they took it.

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Replies (1)
KFC
KFC's reply20 Apr 2016, 15:38
Official
Hello SivuM,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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