Don't purchase KFC online

I ordered KFC online on 30th July 2022, the money was IMMEDIATELY debited from my account to the value of R199 & I waited 30 minutes for my order and did not receive anything. I contacted the store and they did have my order , I was told by the lady at the store that I will be contacted by them. I was not contacted at all. I had to go into the store the next day only to be told that I need to contact customer care. I contacted customer care on Sunday 31 July via email and received a case number. No further communication thereafter. On the 2nd of August I contacted kfc and was advised it takes 7 to 14 working days for refunds. I emailed them the necessary documents such as my bank account details on the 2nd of August at 4pm. I have not received a single bit of communication from kfc. On 11 August 2022 I forwarded my bank details and sent an email stating how upset I am by this, still absolutely no communication or response from kfc. Today 16th August I had to call them again and no one seems to know what's going on and they apparently did not receive my email on the 2nd of August. The lady on the call today said it will take 7 to 14 working days , what are the chances that I'm passing the 7 - 14 days twice absolutely pathetic service from kfc !

PLEASE DO NO BUY KFC ONLINE USING YOUR CARD.

It has been 17 days since my money was IMMEDIATELY debited from my account and I have not yet been refunded !!! Highly disappointed by KFC and their customer care !

My case number is

*** K9Q5C3