1 reviews | Active since Jul 2011
Do you not have supervisors in your stores!?
On Tuesday 15 Dec we drove through Modimolle and stopped at the KFC drive through for breakfast. We ordered 2 toasted sandwiches with cappuccinos (as per their breakfast special) and a Crusher drink.<br> <br> It was quite an effort for the lady taking the order with the new microphone system and we understood that the order might take a while to finish.<br> <br> Eventually, after waiting ages - we received 2 sandwiches and a Crusher. The lady taking the order didn't put the coffees on the bill and the guy handing the order to me looked as if I asked for a snake when I asked if we can order 2 cappuccinos separately. He was NOT in the mood for extra work at 8am in the morning. Subsequently, I took the 2 sandwiches and the Crusher and left.<br> <br> That was not the end of it!<br> <br> The toast was semi-frozen. They must have taken the bread out of the freezer and merely tanned the bread. They then took the toasted bread and put the cold chicken onto it, put the other semi frozen, but toasted piece of bread on top and voila!! I had to accept that!!??<br> <br> We were already on the highway when we got this rude awakening.<br> <br> This is not the first time that I have complained about this KFC branch. It's ridiculous!!
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
