Do not trust KFC app

On Saturday evening 20 September I made an order for delivery from KFC Metlife on the KFC app, I made a payment and received confirmation of my order however after 2hours of waiting I called the store to check the status of delivery, and they informed me they couldn't pick up the order on their end. I sent screenshots of the app order and all confirmation I had received, and they assured me they would follow up with head office. it's been 3 days of calls back and forth yet no resolution to this mess. the last consult I spoke to from the support line confirmed that they now can pick up my order, yet No refund or food delivery has been done.