Do not order from the KFC Android app

While using their KFC app to order for delivery, they deducted payment but the order failed. This order was done 29 July 2022

I essentially paid for nothing and did not receive any receipt or order confirmation but I can see from my banking app that money was deducted. R340.40 in total.

I logged a call via email for assistance. A case number was logged and the response was to share details of the order. The details were supp**** but after 2 weeks and many follow ups, they did not respond or even bother updating the call.

Case number = CAS-***-N5G7V5

I called during this time as well and each time the operator would give a different reason. Reasons listed below: First call: You will be refunded within 24 hours (Never happened). Second call: Dealing with multiple incidents like this and will take time to complete (nothing happened after a week). Third call: We will escalate case to financial department (Never happened). Fourth call: Systems are not working (Conveniently).

I don't know why it is so difficult for KFC to correct their mistake because of their faulty app. How is it that other company apps like Uber Eats and Mr D Food are able to provide proper customer service, respond efficiently and refund quickly without any hassles but a big franchise like KFC can't even give back a R340.40 after 2 weeks?

This is ridiculous.