Dissatisfied customer

On the 10th June I order 10 piece from KFC for my family for supper through Uber eats I got the order only to find no receipt, also when I dished for my family I had 4 dry piece, 2 wings, 2 thighs and 2 drumsticks. Drumstick, wing and thighs was smothers by the dry pieces and it was so oily the oil laying on the bottom of the squashed chicken was about 125ml of oil. Then I called the branch, Strand south side centre and explained. The manager asked me to send the picture to the number she messaged me and told me I can get a streetwise 5 whenever I come again. Well on 16 June I called to asked for a pick up as I used uber because I don’t have my own transport. Spoke to the manager in charge which was unaware of the complaint (no communication) also said its fine you may come collect, got there and what happened 30 minutes later I had to pay an extra r30 for my uber to wait for her to first speak to her supervisor/in charge. Again nothing was communicated. Also to get home and see how again I had to get the same oily chicken. Called back and complained and I logged a complained on the website. Got a call from customer service and explained and was told I will get a refund (which I didn’t expect) and on the 19 June 2025 I received an email with the following information: Good day, Thank you for corresponding with KFC. Please note that the transaction was reversed by triggering the request to your bank. Please see below proof of reversal done. Card Number: 401600******9439 Transaction Status Description: Reversed Result Code( Auth-Code): 889516 Result Description: Reversal done Amount: R243.80 Please contact your bank if the notification has not been received yet for the reversal and give them the Auth-Code, as shown above, for them to reverse the transaction. Warm regards KFC CUSTOMER CARE ***I called to ask what does this mean because I recognised it was not my card number and then they asked questions. Only to tell me after I spoke to 1,2,3 consultants giving me all different stories on how their procedures work to only hear sorry we do not refund without the returning product and that because I order through uber that uber must refund me. Well Uber has a 2day refund process and this wad now already 2 weeks and still KFC says sorry we do no refund. I nicely told them so sad that Uber eats have to be responsible as they only deliver the service and did not make the food or package it but yet still the feel they do not refund without the product but I got an email stating I was refunded without a product. What is so sad of this whole complaint is none of these consultants knew their company policies and procedures and then on top of it the one that did the refund did ***** because where did that money, I mean my money go to? My husband’s colleagues had food poisoning and no response from them, my daughters’ friend the same and then you ask the question what is going on.