Dissatisfaction

Placed and online order at another KFC, which then resulted in technical issue with the online app. Then customer service helped and said we could to amy KFC to pick the online order up. We go to this KFC after 2 hours back and forth with customer service, but then consultant was able to assist but could not get a hold of customer service to confirm what was said to us, no manager on duty to help or assist, and the staff is not trained to deal and doesnt know how to handle these types of issues. We left with no food after 3 hours in total, not even a sorry for inconvenience.

Your app needs to be updated and be revised. remove the kfc store 10 minutes before closing time. I think this was the problem.

Plus you have to wait 2 ****ing weeks for your refund, like it is your fault, the lack of experience and service to deal such issues at the Stores is utterly poor.

However i would like to point out that drive thru station was dirty, chips were laying on packing station and chicken pop was laying of floor. It wasnt cleaned.

What ****es me off is KFC also post and stand at there cleanness policy. I beg to differ to this, as witness food laying around.