DG
Denashree G

1 reviews | Active since Feb 2013

23 Mar 2016, 08:18

Dissappointed

I have a 2 year old boy who simply loves his KFC snack burger. On our visit to Monte Casino, I went to KFC and ordered him his favourite. On our way home, I opened up the burger to feed him and I couldn't believe it. The snack burger that we know to have a chicken patty, a little mayo and a little lettuce now had a small piece of rock hard ZINGER chicken with hot sauce & cheese. It was absolutely disgusting, even I couldn't eat it. I just wish I had taken a picture.<br> <br> I don't know if this is a new type of snack burger or the order was wrong but I was really disappointed. My son, not understanding why he couldn't eat it cried all the way to the next KFC in Braamfischer. I can understand they it was busy on that day and this might not seem like a big deal but when you have a little child looking so forward to something and then to see their unhappiness, its not fair.<br> <br> This KFC is in a very prominent place and should live up to the high standards that is expected.

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Replies (1)
KFC
KFC's reply23 Mar 2016, 09:16
Official
Hello jodes1982,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,