VD
Verushca D

1 reviews | Active since Jun 2016

29 Jun 2016, 11:48

Dissapopinted in cold food

<p>Lunch time i went to KFC and went throught the drive through. I order and after several minutes was told that the card machine is out of order and only works now and then which i accepted as its not their fault. I requested the lady at the window to please advise the front desk that i will be coming to the front to pay and collect my order. Upon arival no one knew what i had ordered which immeditaly annoyed me and i patently explain my situation and told them my order again. Eventually they get my order, it was ready but standing at the drive though getting ice cold to which i rep**** that i want fresh warm chips as these were cold and that my twister will now also be cold and soggy. Surprisingly i was ignored and my food given to me after i paid for it. Dont see why i have to pay for it if i was not happy about cold food. This is the worst service ever from KFC and especially this one. I will never support them as long as i work in Bedfordview.</p>

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Replies (1)
KFC
KFC's reply30 Jun 2016, 07:28
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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