Disreputable outlet, just want your money and for you to just go away

Just got a copy-paste response to my last complaint, clearly they could not care less - here's my response after I tried their branch yet again (albeit foolishly) Unfortunately, since the brief period of the mails between us, where you state this is not the norm, bla bla bla there has nevertheless been a decrease in the service levels of the store in question. So clearly, no interaction was done or intervention on the part of your head office. Or were you just trying to fob me off, hoping to get rid of a customer that previously would have had rave reviews of this branch?!

I actually (and in retrospect, fool-hardedly) visited the drive-thru of the same branch this evening. Tonight, I actually had to ask if there was chicken available, which clearly caught your staff by surprise (they obviously wanted to repeat my previous evening’s experience, take my money then tell me to wait), and then I am told that I would need to wait 17 minutes for my order!! I ordered a 9 piece chicken, is that really that difficult for your staff to fulfil? It would certainly seem so!! And given the car in front of me just drove off clearly I am not the only unhappy customer.

If KFC is not interested in their customers, then maybe just be honest enough to tell the consumer so they can vote with their hard earned salaries and eat elsewhere – KFC certainly does NOT deserve the business!

Another online complaint will be filed, not because I think you will actually do anything about it, but to warn other customers not to waste their time – because clearly, you just copy-paste the same useless rhetoric promising action where clearly none will be done. As a customer, you have completely lost my trust and I will not waste time (or burn any more petrol sitting in your useless drive-thru) ever again