Dismal service at kfc

<p>I phoned through to the local kfc branch to place a large order for a company training session. I tried for 15 minutes to get through but in the end I had to phone their customer service to placey order to them via email. The collection time was set for 12 sharp. My manager and I arrived just before 12 and was told that it wasnt 12 yet and we were asked to have a seat. At 12 I went back to the cashier to pay for the order, the cashier an I argued about the order for a little bit regarding the drinks. At half past 12 the food had been placed into bags but the drinks are still not there. When they started putting out the drinks all the drinks were the same size. When I asked what size this is I was told they were all small but on my slip I paid for the regular. I called for a manager and he came out saying that they will give me a refund on the exess drinks. No apology was given or remorse showed in any way when we enquired about it we were given a snotty apology. By this time it was already 12:40 and our delegates lunches were late. I demanded a refund which took them another five minutes and a few dirty looks. The customer service we experienced was pathetic, we were loyal customers and gave them big business ranging from about R500 - R1000 at a time. My manager an I took our money to the nearest competitor and within 15 minutes all 14 meals were prepared with a smile.</p>