Disgusting Service - not worth your money

Good Day, Siya Mhlongo ***) on the 07th of September I went to the New Road branch - I want through the drive though (transaction number: 353297). Firstly they said the burgers are out - midday lunch no burgers any burgers, I then proceeded to order strips but when I got to the final window I was told the strips are not available and will take 5 minutes to prepare - mind you I had already paid at this point and had no choice but to go and drive to the parking lot and wait. After 30 minutes I just figured they forgot about me and went in the store, the staff were so relaxed and didn't actually care that I had wasted my time to wait there and after another 10 minutes only then was my order ready. This is pathetic guys not only to not have food available during a peak re but also just waste our time and not care, you guys need to do better