Disgusting service KFC AMALINDA

I bought a meal via the kfc app on 24 March 2022 (amalinda Store in EAST LONDON).

I THEN CALLED TO CHECK ON THE ORDER SINCE THE STATUS WAS PENDING FOR A LONG TIME ON THE APP. I THEN GOT TOLD THAT DELIVERIES ARE UNAVAILABLE AND I SHOULD COLLECT MY FOOD. I EXPLAINED TO THE LADY THAT WAS NOT POSSIBLE AND SHE REASSURED ME THAT I WOULD GET A REFUND. I AM STILL WAITING FOR MY REFUND AFTER NUMEROUS EMAILS AND TEXTS VUA YOUR TWITTER ACCOUNT.

TODAY IS A NEW MONTH AND STILL NO WORD. SEE BELOW REF.

IThank you for contacting KFC Customer Care. Your reference number is ?CAS-953633-F7R3D2? A KFC Customer Care Representative will be in contact with you.