Disgusting Service from this KFC

I had processed 3 orders online. None of my orders were successful but the payment was deducted from my account for the orders. I only got 1 payment reversed back into my account, whilst the remaining 2 payments is yet to be reversed.

It is almost a full month now that i have not received my refund. Upon visiting the KFC Store they had requested for my bank statement and order number of which i had produced, They then informed me that they will give me a call back towards next steps. I did not get a call back from anyone from KFC. I followed up the very next week with them and then was informed that they have no records of my details or any submissions for my requests, They then requested for the bank statement and REF number once more, of which i had given again, I was informed once more that i will get a call back of which I haven't gotten one till date.

The money that was deducted was to help me start my own business as i am unemployed, It is going almost a month that i have not launched my own business and KFC is to blame for as they have been holding me back of my funds due to me.

It was the KFC online app that i had experienced this crucial phase together with the KFC store at 2 Parthenon Street, Phoenix, KZN, 4068.

I am disgusted by the services that i have been getting from this company, I have had several complaints regarding this company and they have done nothing about it at all, It seems like i should be taking legal action against this company who is destroying peoples lives just like how they are destroying mine.