Disgusting service from KFC!!!!

On Sunday I ordered food and the delivery guy was not at the correct entry. I texted back and forth with no luck. I asked him to call me or send his number so I can direct him properly. He kept saying he does not have airtime. Eventually I received an email stating that KFC hopes I enjoyed my meal. I called to complain and was told I would have to wait for up to 14 days for a refund. I asked to speak to a manager and was placed on hold till the line dropped out. I tweeted about my complaint and basically have KFC in my inbox making false promises about someone calling me to resolve this. It’s Thursday evening, the order was made on Sunday. No refund, no food, no phone call and no ACCOUNTABILITY!