Disgusting service

On 1st January 2023 We were @ the V & A Waterfront and wanted to grab a quick bite at KFC. At 8h20 in the line, I noticed a young female dressed in KFC uniform, also standing in the line, 1 or 2 people ahead of me. 2 SAPS offers and more people joined the line. 5 minutes later we discover, after the SAPS members were talking from the line in xhosa to staff behind the counter, that they closed. The lady in uniform is actually the indication that no more customers will be assisted. Problem is, firstly, she never uttered a word when people joined the line. Secondly, they only meant to close at 9pm. Their manager refused to even come explain their decision or apologize to the customers who had been standing in the line for a while, as they service is not exactly fast either. He blatantly just ignored the customers, as they wanted to be out of there by 9pm.