1 reviews | Active since May 2022
Disgusting service at KFC
I am writing this review because i am appalled by what i had experienced from KFC bayview in Durban, Chatsworth. I had placed an order for my daughter, for supper. We ordered a double crunch burger, dunked pops and a small crunch burger. And my daughter was eating her double crunch burger and when she bit into it , she bit into a large drumstick bone covered in batter , rather than a fillet chicken. The bone was raw and red and she hurt her gum and tooth , which started to bleed. We contacted KFC head office and the person i spoke had to audacity to make it seem like it was our fault and asked if my daughter was chewing on the bone. She hurt herself , how on earth will she be able to chew on a raw bone. She did not have anything to eat that night and i am utterly disgusted with this service. I have been trying to contact KFC because i am not satisfied with how my issue is being handled, my child was injured due to this and she did not have supper and the customer service tried to blame us for this issue. The rest of the food that was ordered was mediocre at best , the other small crunch burger was more batter than meat. They are serving us lower than sub standard food. We are regular supporters of KFC , but after this experience i am extremely disguted and don't intend to support a business that blames a customer for their wrong doings. KFC does not seem to care, i paid R56 for a burger but ended up spending more money on dentist fees for my daughter as she was in a lot of pain. I have the pictures of the food to prove this. And on top of that a KFC manager did come to our house to collect the burger and told us that should anyone call we must tell them that the issue was resolved, which is very pathetic and shows the standard that KFC runs at, they want to hide their wrongs to protect themselves. They do not care about the customers.
