Disgusting service and zero customer service

I ordered on the app. Went to Blouberg branch to collect. Was informed my order was not received at branch. Waited over an hour. Even spoke to Jessy, the RM. She point blank refused to give me my meal that I paid for. Been waiting more than a week for my money to be refunded. Spent over R150 in airtime trying to resolve. Call centre puts my calls on hold so that they don't need to speak to me. They also blocking me from speaking to management. Disgusting service. They want me to prove that I paid and by submitting my private and confidential bank statements.

CAS-501989-J4F3WO