Disgusting service and disregard KFC!

Ordered online at 6:53 PM, food was late, called the call Centre and logged a complaint. Received an sms to say someone would call me. No one did. So I called back only to find out the details on the Case number were wrong. At this point my food was an hour late. The young lady I spoke to said it's a delay at the store (Wetton).

My food arrived at 20:42 PM an hour and 45 mins late (after calling the careline twice).. Please explain to me why this is deemed acceptable? No apology from the store? No call to say they will be late? I had to call the call Centre twice to get help and the first time the information was logged incorrectly.

Then to top it all off the extra mayo I paid for wasn't on the burger and there was no nugget sauce given for my child's nuggets.

This is unacceptable and disgusting. You cannot treat people with such disregard.