Disgusting service

Hi hello peter. Reference number is CAS *** C0Z1C9 I would like you know that I've received countless disappointments from Rocklands KCF which is not even 5 minutes away from me. Out of every order I've ordered on the KFC app it's either my order isn't right items are missing or double payments has been deducted from my card for 1 order.

Service: utter poor customer service, they either on their phone when we go in to order. No management is ever their when you want to lay a complaint. They way they serve your food is with no enthusiasm they talk in Xhosa instead of English.

Food: it's either preheated or slightly burnt. No spice but loads of tomatoes sauce. No s****s for the mash and gravy and it doesn't taste like normal KFC spice chicken anymore did you guys maybe change the recipe?

Packing: it's tightly sealed however the pack the food that at the end of the day it's fallen out especially the mash and gravy which is a disappointment.

Double payment: went off but couldn't get an immediate refund? I had to buy stationery with the monies, now I have to wait till next week to buy the stationary this isn't great service guys, honestly

My partner and I have said that we going to rather not purchase anything anymore because we are tired of receiving such bad service.