Disgusting service

I went to the KFC Polkadraai, Kuils River on Sunday afternoon and ordered a KFC family feast 8 piece. There was another order prior to mine for the same thing that wasn't collected by the customer. They tried to give me that order. I told them that I refuse to accept an order that was cold let alone that was standing. They took it to the back and tried to repackage it. I insisted on a fresh order. This is disgusting for a brand that is so well known globally. I complained to the manager and all she could say was that she was sorry. I will not be returning to that store.